Policies & Procedures

 

Ordering:


New:
Ganim Medical will process your new item order within 24 hours, however, if the item(s) needs to be shipped directly from the manufacturer, they will adhere to their delivery schedule.

Pre-Owned / Refurbished:
Ganim medical will process your order within 24 hours, however, please allow 2-4 weeks lead time for work to be completed. All Pre-Owned/Refurbished items are subject to availability. 

  • Order by Phone: Call 1-800-522-5909 Monday - Friday 8:30 am to 4:30 pm EST.
  • Order On-Line at www.ganimmedical.com - Shop this online catalog 24-hours a day, every day of the week and place your order via the internet.
  • Order by Fax: You can fax your order 24-hours a day, every day of the week at 740-362-9204.
  • Order by Mail: Mail your order to 3218 US Highway 42 South, Delaware, Ohio 43015.


Payment of your order can be made by Check, Money Order, Major US Bank Credit Card or approved terms.  A minimum of $10 may be charged on all orders under $50.



Shipping:
Typically items weighing under 100 pounds will ship via FedEx Ground. Standard ground delivery is normally used unless you specify an expedited service. Shipments can also be made via the United States Postal Service. Shipments via truck will normally be made for packages weighing over 100 pounds, over-sized packages, delicate items requiring special handling.

Unless otherwise indicated, prices shown are F.O.B. point of origin, which is normally the manufacturer or our warehouse. For over-sized packages and for certain geographic locations, a handling fee could be added to your invoice. The shipping and any applicable handling charges will be identified separately on your order.



Truck Deliveries:
As previously indicated, most items weighing over 100 pounds will be shipped via truck freight shipping.

  • Items with this icon in the description are shipped via freight shipping services, please call toll free 1-800-522-5909 or email pete@ganimmedical.com for a shipping quote to your address.

Freight Shipping

Based on your request, freight delivered items can be shipped with Tailgate Delivery (must remove item from end of truck yourself), Lift Gate Service (carrier will unload your item) and Inside Delivery (carrier will unload item and deliver inside).


Incomplete or Damaged Orders:

Upon receipt of your order, please inspect and count packages. Have the delivery person note and sign for shortages or damage to the outer container on all copies of the delivery receipt. Do not refuse the shipment unless visible damage appears extensive. 

 

Open all of the containers before moving the merchandise (whether cartons are damaged or not) and inspect for damage to the merchandise. Should there be damage or shortages, immediately call our Customer Service Dept. toll free 1-800-522-5909.  Retain shipping containers and packaging materials. Do not return the merchandise. We will assist you in arranging an inspection and filing a claim with the carrier. 

 

Returns:

A Customer Service Representative must authorize the return and issue an RMA# (Return Merchandise Authorization) and return address in advance of any return. In order to expedite your request to return merchandise the following information should be available: Reason for return, Product (model) Number, Serial Number, Customer Name and Invoice Number. Upon authorization of the return, Medical Resources issue you the Return Authorization form to attach to the items being returned. 

 

Requests for returns due to customer error will only be accepted for 30 days after shipment date. All returns, regardless of the return reason are subject to a handling/restocking fee of up to 25% of the item price. Custom orders are non-returnable. 

 

Returns are subject to inspection to determine condition of merchandise prior to issuance of credit. A $25 per item inspection fee will be charged on all return merchandise that is found to be in an abused or unsanitary state. Credit will not be given for items damaged due to improper packaging or freight damage.

 

Freight/Shipping charges associated with the returned merchandise from the original order will not be credited. Freight for returned merchandise must be shipped prepaid freight. (Collect shipments will be refused). 

 

In addition to our general return policy our manufacturers also have return policies that we must adhere to when return issues arise. We will inform you of any differences that are brought to our attention.

 

We work hard to make sure that there are no disputes with our customers. However, if legal action is necessary, it must be settled within the legal jurisdiction of Delaware County, Ohio. 


 

Dave Ganim, President

Ganim Medical, Inc.

 

 

 

 

(800)522-5909
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